Effective leadership is fundamental to success. Plan to attend the Pathway to Leadership on October 16, 23, 30, and Nov 6 for a dynamic four-part seminar with modules to teach you valuable skills for your success. Each session will have networking and leadership exercises to help you develop both personally and professionally. Turn theory into practice, create opportunities, and make connections that will last far beyond this seminar.
October 16 – Leader's Voice. People in charge must be able to share ideas clearly with others. To get better, we'll talk about ethos, pathos, and logos; verbal, vocal, and body; listening; and the differences between two-way vs. one-way communication.
October 23 – Emotional Intelligence. Like them or hate them, emotions are part of our life every single day. Sometimes we feel on top of the world and one bad encounter brings us crashing down. Other days, we're trapped in a black cloud when someone brings us a rainbow. Sometimes these things are happenstance, but they don't have to be. These are not a random occurrences. Great leaders can consciously create this environment.
October 30 – Customer Service. Great customer service comes from anticipation, communication, and strong emotional intelligence. We'll talk about dealing with difficult situations; unhappy people; and resolving conflicts plus setting and managing expectations.
November 6 – Performance feedback. People are desperately hungry to know how they’re doing. Building on the skills we've learned to date, we'll talk about applying them to reinforce success and improve performance.
Mark McMillion is a seasoned leader with over 25 years of leadership experience, training, and practice. As a West Point graduate, he was privileged to learn at the finest school for leadership in the world. With two engineering degrees, he understands how hard data drives decisions. As a veteran leader, he's learned and practiced the soft skills of leadership. During tours of duty in Germany, Norway (with NATO), and two combat tours in Iraq, he has served in a variety of positions on three continents and across the United States.
After 22 years of active-duty, Mark retired from the Army to found McMillion Leadership Associates to share his leadership experiences and learning with companies and individuals. He has worked with heavy manufacturers, hospitals, and healthcare providers as well as pharmaceutical and telecommunication companies. He is a writer as well as a speaker and trainer. His works are available on Amazon.com.
Contrary to what many believe, leadership in the Army is not as simple as giving orders or court-martialing someone. Building mutual trust, loyalty, and respect for others are critical requirements to be an effective leader in any environment. As the result of his experiences, all of Mark's leadership work (training, speaking, and writing) is built around the core concepts of communication, accountability, respect, and trust.
Mark has a B.S. in Civil Engineering from the United States Military Academy at West Point and a M.S. in Cognitive Systems Engineering from The Ohio State University. He has also taught leadership theory for undergraduates at West Virginia University.
Mark and his wife have been married for over 25 years. They have four children.